Frequently Asked Questions

please check through the information below to answer most issues

Billing Questions

Your password is automaticlly sent to the address you provided at the time you signed up. Please use the links below that corrispond to billing method you used to signup to have your password sent to you again. If you mistyped your email address when you signed up each billing company provides methods change your email.
If you used ccbill to signup your statement will read :ccbill-rwjscans
If you used 2000 charge your statement will read :2000Charge
Use the link to the billing company that you signed up through to cancel your membership

Site/Access or problems related to the members area

Please make sure you are entering the correct login information:
All usernames and passwords are case sensitive so make sure you do not have your caps lock on by mistake. Also make sure you are not entering the number 1 or the number 0 in your password. The auto generated passwords we send to you do not contain these numbers they are in fact letters "lower case L" and "lower case O"

Be sure you are accessing the new site directly at with your username and password. Also, in order to access the new site you must have cookies enabled.

If you have cookies enabled and still cannot access the members site be prepared to note whether you are given an opportunity to enter your username and password, and what specific error message you are receiving. send an email to
If you receive a message stating "This session is already open. Login failed" Please click the logout button on the screen, and do this on each computer you have logged in from. The new site only allows you to login from 3 different locations without shutting you off. Keep in mind that failing to logout will keep the session running for 12 hours. Therefore, if you fail to logout and simply keep trying to login from the same or different computers, you will eventually cause a conflict not allowing any further logins. We instituted this security measure to prevent individuals from obtaining accounts fraudulently, and publicizing passwords and usernames to third parties.
If you are being logged out immediately after logging in, you need to enable cookies in your browser's preferences or options. If you are unfamiliar with the procedure, go to to this help page:
After five unsuccessful attempts to sign in with an incorrect user name and password the new site will automatically block the offending IP temporarily as a security measure. Pay close attention to what you are entering as your username and password. Please note that your username and password are case sensitive. You will be able to login again after a few hours, this is an automated security feature, please be patience, most intances by the time we recieve your email and respond, you will already be able to retry your login.
To download files, simply right click on the link for the video you would like to download and choose which directory you want to save it in.